2026 Toronto ORBIE Awards

2026 Toronto ORBIE Awards · Enterprise Finalist

Dhaksayan Shanmuganayagam

CIO

Toronto Transit Commission

Dhaksayan Shanmuganayagam

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Bio

Dhaksayan Shanmuganayagam is Chief Information Officer of the Toronto Transit Commission (TTC), North America's third-largest public transit agency. Having started his career at the TTC as a university co-op student, he now leads the organization's enterprise technology strategy, digital transformation, and cybersecurity. His work focuses on using data, artificial intelligence, and modern digital platforms to improve transit operations, strengthen organizational resilience, and enhance the customer experience.

Success Story

As Chief Information Officer of the Toronto Transit Commission, I have transformed IT from a traditional support function into a strategic business partner driving enterprise-wide digital transformation. My team enabled remote work for more than 6,000 employees during the pandemic, restored critical services within four days following a major cybersecurity incident, modernized the TTC's digital core, and is pioneering AI-enabled Digital Twin capabilities to improve transit planning and operations. By aligning technology with business strategy, we are strengthening organizational resilience, improving service reliability, enhancing the customer experience, and helping shape the future of public transit.

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