Shannon Bell is EVP, Chief Digital Officer and CIO at OpenText, leading IT, Cyber Security, Cloud Platforms, Data, AI, Commercial Operations and Product and Engineering for AI and Business Networks. With 25+ years driving large-scale transformations across Canada, the U.S., and Europe, she previously led IT and digital at Rogers Communications through the Shaw acquisition, and held senior product/strategy roles at Amdocs. Shannon is driven by harnessing data and AI to accelerate growth and innovation.
"OpenText trusts OpenText" proves that the platforms, governance, and AI capabilities we deliver to 300,000+ enterprises can run our own business. In IT, we targeted $1B in savings over 10 years. Within 12 months, we achieved 120% of plan, raising the bar to $1.5B. We reduced our application footprint by 25%, decommissioned 46 data centres, and deployed agentic AI through an enterprise marketplace. Savings are being reinvested into AI and innovation, including our new Global Command Centre in Waterloo, anchoring IT operations, managed services, and a university-partnered R&D ecosystem. Our learnings now serve as a modernization blueprint for CIOs worldwide.










