2026 Colorado ORBIE Awards

2026

Colorado ORBIE Awards

Global Finalists

Over $1.28B annual revenue & multi-national operations

2026 Colorado ORBIE Awards · Global Finalist

Chris Smith

CIO

Vail Resorts

Chris Smith

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Bio

Chris Smith has been instrumental in reimagining the mountain resort experience at Vail Resorts since 2015, serving millions of guests annually across more than 40 global destinations. As Chief Information Officer, he leads enterprise technology strategy spanning digital platforms, data, AI, and cybersecurity. Chris has pioneered industry-leading innovations including the My Epic app and Mobile Pass, while advancing digital commerce capabilities that position technology as a core driver of growth, guest experience, and competitive differentiation.

Success Story

We transformed our technology organization to improve speed, accountability, and impact—including more than doubling our delivery capacity over two years while driving structural cost savings. This enabled enterprise-wide modernization, including a hybrid-cloud platform and integrated digital experiences. Despite the most challenging snow conditions in decades, we achieved record-high guest satisfaction and increased employee engagement significantly year over year. These outcomes reflect our ability to deliver at scale—simultaneously improving experience, accelerating innovation, and strengthening operational efficiency across the business.

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