2026 Carolina ORBIE Awards

2026 Carolina ORBIE Awards · Large Enterprise Finalist

Steve Hagerman

Chief Technology and Operations Officer

Truist Financial Corporation

Steve Hagerman

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Bio

I am the Head of Technology, Data, and Operations at Truist, leading enterprise transformation to deliver integrated, outcome-driven execution. I have modernized core platforms, embedded responsible AI at scale, and unified technology, data, and operations to improve performance, resilience, and client experience. My leadership is grounded in service, accountability, and innovation, positioning Truist to lead in responsible, AI-enabled financial services

Success Story

Over the past year, I transformed Truist’s execution model by integrating technology, data, and operations around shared outcomes. We moved from siloed projects to a unified, enterprise approach. We deployed more than 50 AI use cases across fraud prevention, client engagement, and operations, embedding responsible AI into our core capabilities. At the same time, I led modernization of our core platforms, reducing complexity and improving reliability, security, and speed. This transformation has strengthened our ability to innovate responsibly while delivering better experiences, stronger controls, and sustainable growth.

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