2026 Arizona ORBIE Awards

2026 Arizona ORBIE Awards · Corporate Finalist

Benito Ralph

EVP - IT & Security

Arrivia

Benito Ralph

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Bio

I serve as Executive Vice President of IT & Security at arrivia, holding a converged CIO/CISO mandate and leading a 100+ member global organization spanning cloud, infrastructure and cybersecurity, running 24x7x365 operations. Over 20+ years, I’ve built enterprise programs achieving PCI DSS, SOC 2 and ISO certifications, transforming business through technology, led cloud transformations delivering millions in savings and pioneered agentic AI governance. I believe technology and security, led together, are how a business earns trust.

Success Story

In 2025, Benito delivered $1.4M in validated savings by linking five initiatives under one strategy — contact center AI, a Digital Employee Experience program, enterprise cost optimization, digital landscape expansion, and SRE practices with agentic AI — executed in partnership with the CFO on cost and COO on customer experience. The most consequential shift: deploying agentic AI and automated healing moved us from a reactive, ticket-driven posture to autonomous incident detection and resolution, lowering MTTR and eliminating toil. The result proved increased revenue, cost discipline and innovation are mutually reinforcing — and positioned us as a credible operator of agentic AI in action.

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